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Senior Client Specialist, VSP Vision Care-


VSP: VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting . General . With minimal supervision, deliver legendary service to VSP s largest, most strategic clients. This encompasses an assigned base of clients each with 10,000 or more members, over $1million in annual revenue and added degrees of complexity. Act as expert advisor on client service and operations related items including client implementation, maintenance, and analysis and problem resolution. Essential Functions . Consistently deliver a high level of service to achieve and maintain high satisfaction levels and support client and member retention. Research, resolve, and respond to complex issues and inquiries from clients and brokers and provide operational support. Appropriately elevate situations with high profile clients that could have company-wide impacts to drive solutions as needed. Identify, document and track trends and types of issues that may...