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Front Desk Concierge


Haymax Hotels: This acts as the first point of contact with guests and handle all stages of a guest s stay. Applicants must be available to work 7 am - 3 pm or 3 pm - 11 pm. All potential employees must be available to work either shift, weekends and holidays. include but are not limited to: Use oral and written communication skills to register and accommodate guests. Manage guest service requests. Process cash or credit card payments. Maintain updated information on room availability, reservations and guest messages. Understand how to use hotel Property Management Software (PMS) systems. Accept reservation calls and make reservations in a professional and courteous way for The Hotel Aspen and/or Molly Gibson Lodge. This includes obtaining all accurate guest information and relaying all information back to the guest for confirmation. Make and enter wholesale reservations in an accurate manner. Agent must be knowledgeable if using and updating extranet to relay any confirmation numbers. Must be knowledgeable of each property, including specific room categories, room layouts and amenities. Check in guests with preexisting reservations, including collecting a photo ID and credit card for...